Help & Support

Your tickets are emailed to you as soon as your booking is confirmed, and are always available under My Bookings (each ticket has its own QR code). Not in your inbox? Check spam, then open the booking and tap "Send tickets to my email" to resend.

If an organiser cancels an event, you are refunded automatically in full to your original payment method - card refunds typically appear within 5 to 10 working days. For change of mind on paid bookings, refunds are at the organiser's discretion. Full details are in our Refund Policy.

Unpaid (pending) reservations can be cancelled free of charge from My Bookings - your tickets are released immediately. For paid bookings, see the refund question above or contact us with your booking reference.

Some events let you reserve online and pay cash (or card) at the venue. Your reservation holds your tickets - just show your QR code at the door and pay there. Events showing "Cash or Card" let you choose between paying online now or at the door.

Check the code is entered exactly as given (codes are not case-sensitive but must match). Codes can expire, reach their usage limit, or apply to one specific event only. If it still fails, contact the event organiser or send us a message below.

You will receive an email confirming the cancellation. Paid bookings are refunded automatically - there is nothing you need to do. Your tickets for that event are no longer valid.

Turn your screen brightness up and remove any screen filter. Each QR code admits one person, once - if it was already scanned, door staff will see when. If the code will not load at all, door staff can look your booking up by name or reference.

Up to 8 tickets per order. Need more for a group? Place multiple orders or ask the organiser about group bookings.

Codes are emailed and expire after 10 minutes, with a limit of 3 requests per 10 minutes. Check spam, wait a minute, and try again. Still stuck? Message us below.