Terms & Conditions

1. About SHOWFLIX

SHOWFLIX is the trading name of BrightSeat Entertainment Ltd, a company registered in Scotland (company no. SC901604), registered office 1/1 3 Eastfield Road, Glasgow, Scotland, G21 1NF. These terms govern your use of the SHOWFLIX platform.

When you buy a ticket through SHOWFLIX, BrightSeat Entertainment Ltd sells you that ticket directly, as principal. BrightSeat Entertainment Ltd takes your payment, issues your ticket, and is responsible for the booking contract between you and us. By creating an account or booking tickets you agree to these terms.

2. Bookings and payment

Prices are shown in pounds sterling (GBP). Card payments are processed securely by Stripe; ShowFlix does not store your card details. A booking is confirmed when payment succeeds (or, for pay-at-door events, when your reservation is accepted). Tickets are delivered by email and are available in your account. Orders are limited to 8 tickets per booking.

3. Tickets

Each ticket carries a unique QR code valid for one entry; the first scan at the door is admitted, so do not share images of your QR code. When you buy a ticket, SHOWFLIX grants you a personal, non-transferable licence to attend the event using that ticket. Tickets may not be resold commercially or above face value without SHOWFLIX's permission. If you tell us your QR code has been copied or misused, we may at our discretion cancel it and reissue a replacement ticket.

4. Cancellations, changes and refunds

If an organiser cancels an event, you will be notified by email and paid bookings are refunded in full to the original payment method. Full details, including pay-at-door reservations and refund timelines, are in our Refund Policy. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

5. Organisers on SHOWFLIX

Events listed on SHOWFLIX are created and run by independent event organisers. SHOWFLIX reviews organiser listings and may ask organisers for further information before an event goes on sale, and expects listings to be accurate and entry conditions (such as age restrictions or venue rules) to be clearly stated. SHOWFLIX may suspend or remove an organiser's access to the platform, including removing a listing, if we believe it breaches these terms or consumer protection law.

6. Prohibited conduct

You must not resell tickets above face value, use automated means to purchase tickets, make fraudulent bookings, misrepresent your identity, or use the platform for unlawful purposes.

7. Alternative dispute resolution

We are not willing to use an alternative dispute resolution (ADR) provider to resolve consumer complaints. If you are not satisfied with the outcome of a complaint after following our complaints procedure, you may still be able to bring a claim through the small claims track of the county court, or seek advice from Citizens Advice or Trading Standards.

8. Limitation of liability

ShowFlix is responsible for the booking service working as described. The organiser is responsible for the event itself, including its content, safety, and any changes to the line-up or venue. Our liability is limited to the face value of tickets purchased through the platform. Nothing in these terms excludes liability that cannot be excluded by law.

9. Governing law

These terms are governed by Scots law. Disputes will be subject to the exclusive jurisdiction of the Scottish courts.

10. Contact

SHOWFLIX tickets are sold by BrightSeat Entertainment Ltd (company no. SC901604), a company registered in Scotland with registered office at 1/1 3 Eastfield Road, Glasgow, Scotland, G21 1NF.

Questions about these terms or a booking? Visit our Contact page or email support@showflix.co.uk.