Last updated: 6 July 2026
You are entitled to a full refund. We will email you as soon as the event is cancelled, and paid bookings are automatically refunded to the original payment method. Refunds are issued via Stripe and typically appear on your statement within 5 to 10 working days. Pay-at-door reservations where no payment was taken are simply cancelled, and no action is needed from you.
If the organiser makes a significant change (such as the date or venue), you will be notified and can request a full refund before the event takes place by contacting support@showflix.co.uk with your booking reference.
Unpaid (pending) reservations can be cancelled at any time from your bookings page at no cost. For paid bookings, refunds for change of mind are at the organiser's discretion; some organisers offer a refund window and others do not, so please check the event page before booking. Under the Consumer Contracts Regulations 2013, the usual 14-day cancellation right does not apply to event tickets for a specific date.
Email support@showflix.co.uk with your booking reference (shown on your confirmation email and in your account under My Bookings). We aim to respond within 2 working days.
Nothing in this policy affects your rights under the Consumer Rights Act 2015. See also our Terms of Service.