Delete Your Account

Account deletion and data deletion

ShowFlix has a single account deletion process, and it covers both deleting your account and deleting your personal data - there is no separate "data only" request. Deleting your account removes your personal data as described below.

How to delete your account

From the app or website (recommended) - sign in, then go to your account/profile settings and choose "Delete my account". On the website, this is under My Account. On mobile, it's under Profile → Personal Details. You'll be asked to confirm, and you'll be signed out immediately once it's done.

Can't sign in, or don't have the app? Email support@showflix.co.uk from the email address on your account and ask us to delete it. We will verify it's you and process the request within one month, as required by UK GDPR.

What gets deleted

Your profile information - name, email address, profile photo, and password/login credentials - is permanently anonymized. Your email is replaced with a random placeholder and your name is cleared, so the account can no longer be linked to you or used to sign in.

Booking and ticket history is not deleted. Records of events you booked, tickets issued, and payments are kept, disconnected from your personal details, because we're legally required to retain transaction records (typically for 6 years) for accounting and fraud-prevention purposes. This also protects you and event organisers in case a past booking needs to be looked up (e.g. a dispute or refund query) before deletion.

Questions

See our Privacy Policy for the full list of data we collect and your rights, or email support@showflix.co.uk with any questions about this process.